Frequently Asked Questions
Everything you need to know about your Deville Jewelry experience.
What materials are used in Deville Jewelry pieces?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Deville pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Yes, every Deville Jewelry piece comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.